Frequently asked questions

Updated August 2026

Pricing & plans

What does Supply Radar cost?

Three flat plans: Free (5 alert rules, realtime email alerts), Alerts at $9/mo (unlimited rules, Slack, daily digest), and Purchasing at $19/mo (everything plus smart reorder-point suggestions, purchase orders, and receiving). No per-order fees, no seat pricing, ever.

Is there a free trial?

Yes — both paid plans include a 14-day free trial, and no credit card is required to install the app.

What happens when the trial ends?

You drop to the Free plan (5 alert rules). Nothing breaks and nothing is charged. Upgrade whenever you're ready.

Migrating from Stocky

Is Stocky really shutting down?

Yes. Stocky was removed from the Shopify App Store in February 2026 and shuts down completely on August 31, 2026. Your Shopify inventory is unaffected, but data inside Stocky (suppliers, POs, reorder settings) becomes inaccessible. Full explanation →

How do I migrate from Stocky to Supply Radar?

Install the app (products and inventory sync automatically), re-create your suppliers, and set reorder points — or accept the auto-suggested ones. Most stores finish in under 10 minutes. Export your Stocky supplier list and open POs first, while you still can. Step-by-step guide →

Is Supply Radar a full Stocky replacement?

For the core workflow — low-stock alerts, reorder points, purchase orders, receiving — yes. It does not do demand forecasting, stocktakes, or stock transfers. Feature-by-feature comparison →, and if you need those features, see other alternatives (typically from around $29/mo).

Data & safety

Is my inventory data safe?

Supply Radar is read-only by design. The only time it ever writes to your store is when you explicitly click "Mark received" on a purchase order, which updates the received quantities in Shopify.

Can the app change my products or prices?

No. It reads products, variants, and inventory levels to power alerts and POs. It never edits products, prices, orders, or customers.

Features

How do alerts work?

You set a threshold per SKU (or one store-wide default). The moment available stock crosses it, you get an email and/or Slack message, plus an optional daily digest of everything below threshold. More on low-stock alerts →

How are reorder points suggested?

From your recent sales velocity multiplied by each supplier's lead time, with a safety buffer — recomputed as demand changes. You can accept, override, or ignore any suggestion. How reorder points work →

How do purchase orders work?

One click turns low-stock alerts into a draft PO pre-filled with that supplier's items and suggested quantities. Review, export the PDF, and email it to your supplier from the app. When stock arrives, "Mark received" updates Shopify. More on POs →

Does it support multiple locations?

V1 tracks your total available inventory across locations. Per-location thresholds are on the roadmap.

How do I get support?

Through the support contact listed on our Shopify App Store page — we typically reply within one business day.

Install Supply Radar from the Shopify App Store